horseshoe casino council bluffs supervisor

Handle escalated customer complaints/issues as needed.

Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors.

Mentor employees to help them become better ticket writers.

Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book.

Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control.

Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book.

As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s) as a Supervisor. Reporting to the District Manager, you will be face of our retail operation.

Caesars Sportsbook, America's leading sports book provider, has an immediate opening at its sports book inside Horseshoe Council Bluffs Casino in Council Bluffs, IA! Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

Horseshoe casino council bluffs supervisor